11bed Terms and Conditions

Introduction & Applicability

These terms and conditions ("Terms") govern the use of the 11bed platform and all its services, games, and features. By accessing this website or creating an account, you are legally bound by these Terms.

11bed reserves the right to modify or update these Terms at any time. Continuing to use the platform after updated Terms are published will be considered your automatic acceptance of those changes.

Language & Interpretation

These Terms may be available in both Bengali and English. In the event of any dispute, the Bengali version will be considered final. If any term is unclear, the interpretation of 11bed will be final.

Registration Requirements

To open an account at 11bed, you must meet the following conditions:

• You must be at least 21 years of age.
• You must provide true and accurate personal information.
• One person may open only one account. Multiple accounts by the same person are prohibited.
• You must provide a valid and active email address.
• You confirm that online gaming is legally permitted in your jurisdiction.

Identity Verification (KYC)

11bed may request identity verification at any time. A copy of your national ID, passport, or driving licence may be required. Withdrawals may be temporarily suspended until the verification process is complete.

Providing false information will result in immediate account closure and the available balance may be forfeited.

Password & Security

You are fully responsible for the security of your account. Do not share your login details with anyone. You will be held responsible for any activity that takes place on your account.

• Use a strong password — a combination of letters, numbers, and special characters.
• You are advised to change your password regularly.
• If you suspect unauthorized access, contact support immediately.
• Log out after using a public or shared device.

Updating Your Information

You must keep your profile information accurate and up to date at all times. It is your responsibility to update any changes to your email, phone number, or payment method on the 11bed platform.

Deposit Rules

The following methods can be used to deposit funds on the 11bed platform: bKash, Nagad, Rocket, and bank transfer (including major Bangladeshi banks such as BRAC Bank, Dutch-Bangla Bank, and Islami Bank).

• A minimum of ৳100 can be deposited via each deposit method.
• Deposited funds must come from an account registered in your own name.
• Deposits from third-party accounts are not accepted.
• Deposited amounts are generally credited to your account instantly.

Withdrawal Rules

Withdrawal requests generally take 30 minutes to 3 hours to process. A minimum of ৳800 is required to make a withdrawal.

• Withdrawals will only be made via the same method used for the deposit (where applicable).
• Withdrawals may be suspended if identity verification has not been completed.
• Withdrawals may be partially restricted if bonus wagering requirements have not been met.
• 11bed reserves the right to hold any withdrawal request for review if fraud is suspected.

Currency & Conversion

All transactions on 11bed are conducted in Bangladeshi Taka (BDT / ৳). If a deposit is made in another currency, the applicable exchange rate may apply and the user will bear the conversion cost.

Welcome Bonus

New members will receive a 100% bonus on their first deposit, up to ৳20,000. The following conditions apply to receive the bonus:

• The bonus applies to the first deposit only.
• Example: Deposit ৳1,000 and receive ৳1,000 bonus — total balance ৳2,000.
• Example: Deposit ৳42,000 and receive a maximum bonus of ৳20,000 — total balance ৳62,000.

Wagering Requirements

To withdraw winnings earned from a bonus, the specified wagering requirement must be met. Wagering is calculated based on the bonus amount only (not on deposit + bonus).

• Wagering requirement: 15x (on the bonus amount).
• Only the actual deposit portion may be withdrawable before wagering is complete.
• Some games may contribute at a different rate toward wagering — see the game page for details.
• If wagering is not completed within the specified time, the bonus may be cancelled.

VIP Program

11bed's VIP program has 5 tiers. Weekly cashback benefits are available at each tier:

• Bronze — up to 0.3% weekly cashback
• Silver — up to 0.6% weekly cashback
• Gold — up to 0.9% weekly cashback
• Platinum — up to 1.2% weekly cashback
• Diamond — up to 1.5% weekly cashback

Progression through VIP tiers is determined by your gaming activity. The detailed terms of VIP benefits are subject to change.

General Bonus Rules

• A promotion can be applied to one account only once.
• Bonus offers are non-transferable.
• If the specified terms are not followed after receiving a bonus, the bonus may be forfeited.
• 11bed reserves the right to cancel or modify any promotion at any time.

Fair Play Guarantee

All games on the 11bed platform are operated in accordance with fair play principles. RNG (Random Number Generator) technology is used in slot and table games to ensure unbiased outcomes. Live casino games are operated by professional dealers.

Technical Issues

If a game result is incorrect due to a technical error, 11bed reserves the right to void that game and the wager will be refunded. 11bed reserves the right to cancel winnings obtained by exploiting a technical error.

Game History & Transaction Records

The history of all games and transactions is stored in your account. In the event of any dispute, 11bed's server records will be accepted as the final evidence.

Strictly Prohibited Actions

• Creating or operating multiple accounts.
• Opening an account using another person's identity.
• Bonus abuse — claiming the same offer multiple times through multiple accounts.
• Money laundering or depositing funds from illegal sources.
• Attempting to hack or manipulate the platform's systems.
• Placing bets using bots, automated software, or artificial intelligence.
• Harassing or threatening other users.
• Submitting false information or forged documents.

11bed's Limitation of Responsibility

11bed is not liable for any loss arising from the following situations:

• Loss caused by internet connection disruption.
• Loss caused by issues with the user's device or software.
• Delays or losses caused by the failure of a third-party service provider.
• Service disruption caused by natural disasters, war, or other unforeseeable events.
• Financial loss resulting from gambling — gaming is entirely at the user's own risk.

User Responsibility

The user is solely responsible for their own activity while using the platform. The ability to file claims against 11bed regarding financial losses is limited.

Data Protection

The 11bed platform uses SSL encryption technology to keep all transactions and personal information secure. Your information will not be shared with any third party for commercial purposes.

To learn more about our privacy practices, please visit the Privacy Policy page.

Cookies & Tracking

This site uses cookies to improve your browsing experience. By continuing to use the site, you consent to the use of cookies. For more details about cookies, please see the Privacy Policy.

Right to Make Changes

11bed reserves the right to change, add to, or remove any part of these terms and conditions at any time. Users will be notified by email in the case of important changes.

Continuing to use the platform after updated terms have been published will be considered your acceptance of those changes. If you disagree with the new terms, you have the option to close your account.

Notifications

11bed will notify users of important changes to the terms and conditions in the following ways:

• Notification to your registered email.
• Pop-up or banner notification when logging in to the site.
• Updated "Last Updated" date on this page.

Suspension by 11bed

11bed may suspend or permanently close your account under the following circumstances:

• Violation of terms and conditions.
• Suspicion of fraud or money laundering.
• Operating an account under a false identity.
• Bonus abuse.
• Refusal to complete identity verification.

In the event of account closure, the return of any valid balance (excluding bonuses) is at the discretion of the administration.

Voluntary Account Closure

If you wish to close your account voluntarily, please contact the support team. Any pending withdrawal requests will be processed before the account is closed (subject to applicable terms). Self-exclusion and temporary account suspension are also available as part of responsible gaming.

Support

For any questions or complaints regarding these terms or your account, please contact us:

• Live Chat: Available 24/7 (by logging in to the site).
• Email: [email protected]
• Support is available in both Bengali and English.

Dispute Resolution Process

If a dispute arises, please first try to resolve it directly with the 11bed support team. A response will be provided within 30 days of filing a complaint. If the matter cannot be resolved through support, an alternative dispute resolution method will be pursued by mutual agreement.

In the event of any dispute, 11bed's server logs and records will be considered as final evidence.