11bed's Privacy Policy
Your personal information is of the utmost importance to us — this policy describes in detail how 11bed collects, stores, and protects your information.
Introduction & Scope
Welcome to the 11bed platform. This Privacy Policy ("Policy") describes how 11bed ("we", "our", "platform") collects, uses, processes, and protects your personal information.
By using our website or creating an account, you are agreeing to the terms of this Policy. If you disagree with any part of this Policy, please do not use our platform.
This Policy applies to players in Bangladesh who use 11bed's services. We follow international best practices for data protection and are committed to ensuring the security of your information.
This Policy may be updated from time to time. We will notify you of any significant changes via email or through the platform. You are advised to review this page regularly.
What Information We Collect
11bed collects various types of information that help us provide you with the best service and keep the platform operating safely and smoothly. The details of this information are described below:
Identity Information
Your full name, date of birth, national ID number (for verification), address, and contact details such as email and phone number.
Financial Information
Your transaction history, deposit and withdrawal details, and payment information made through bKash, Nagad, Rocket, or bank transfer.
Technical Information
Your IP address, browser type, device information, operating system, cookie data, and information related to login times and dates.
Gaming Activity
Your game play history, betting patterns, game preferences, session duration, and win/loss records. This information is used to ensure responsible gaming.
Communication Information
Your conversations with our support team, live chat details, and email correspondence, which are retained for service improvement purposes.
Location Information
Your general location, determined from your IP address, is used to comply with applicable laws and to verify geo-restrictions.
Purpose of Using Your Information
11bed uses your personal information only for the following legitimate purposes. We never share your information unnecessarily or with third parties without your consent.
3.1 Account Management & Verification
We use your identity information to verify your identity, keep your account active, and confirm your age (only persons aged 21+ may use 11bed).
3.2 Payment Processing
Financial information is used to complete deposit and withdrawal transactions via bKash, Nagad, Rocket, and bank transfer, to ensure transaction security, and to detect fraudulent activity.
3.3 Customer Service
Information is used to enable our 24/7 live chat and email support team to resolve your issues quickly, and to maintain effective communication with you.
3.4 Responsible Gaming
This information is used to monitor your gaming activity to detect unusual behavior and, where necessary, to take protective measures — such as offering deposit limits or self-exclusion options.
3.5 Platform Improvement
Anonymous statistical data is analyzed to improve the quality of our services, add new features, and enhance the user experience.
3.6 Legal Compliance
The necessary information is used to comply with applicable laws and regulations, to meet anti-money laundering (AML) obligations, and to respond to lawful requests from authorities.
Cookies & Tracking Technologies
11bed uses cookies and similar tracking technologies that help us improve your browsing experience and keep the platform functioning correctly.
4.1 Types of Cookies
- Essential Cookies: Used to maintain login sessions, store security tokens, and ensure the core functionality of the platform. These cannot be disabled.
- Functional Cookies: Used to remember your language preferences, display settings, and game preferences.
- Analytical Cookies: Collect anonymous data to understand how users navigate the platform. This information is used to improve our services.
4.2 Cookie Controls
You can block or delete cookies at any time from your browser settings. Please note, however, that disabling essential cookies may cause some important platform features to stop working, including the login process.
4.3 Third-Party Cookies
Our payment partners (bKash, Nagad, Rocket) and security service providers may use their own cookies. These cookies are governed by the respective party's privacy policy.
Data Sharing & Third Parties
11bed does not sell your personal information to third parties for any commercial purpose. However, information may be shared in the following limited circumstances:
5.1 Service Provider Partners
Payment processors (bKash, Nagad, Rocket, bank transfer), game software providers, and technology service providers receive only the minimum information necessary to provide their services. These parties operate under strict confidentiality agreements.
5.2 Legal Obligations
In the case of a court order, government directive, or legal obligation, we may share the necessary information with the relevant authorities. In such cases, we always provide only the minimum required information.
5.3 Fraud & Security
Information may be shared with security service providers to detect and prevent fraudulent activity, ensure account security, and implement anti-money laundering measures.
5.4 Corporate Changes
In the event of a business merger, acquisition, or other corporate change, your information may be transferred. We will notify you before such a change occurs, and this Policy will continue to apply.
Data Security Measures
11bed gives the highest priority to the protection of your personal information. We use industry-standard security technologies that protect your information from unauthorized access, modification, or disclosure.
6.1 SSL Encryption
All data transmission on our platform is secured through TLS/SSL encryption. This ensures that all data exchanged between your browser and our servers remains encrypted.
6.2 Server Security
Our data centers are protected by both physical and digital security measures. Only authorized personnel can access personal information, and a complete log of such access is maintained.
6.3 Payment Security
All financial transactions, particularly those through bKash, Nagad, and Rocket, are processed through secure payment gateways. Card or mobile banking details are not stored on our servers.
6.4 Regular Security Reviews
Our security systems are regularly tested and assessed by third-party security experts. Any identified security vulnerabilities are resolved promptly.
6.5 In the Event of a Data Breach
In the event of a data breach, we will notify affected users as quickly as possible in accordance with applicable law. Furthermore, the cause of the breach will be determined and necessary steps will be taken to prevent such incidents in the future.
Data Retention Period
11bed retains your information only for as long as necessary. Retention periods vary for different types of information:
- Account Information: For as long as your account remains active, and for the period required by legal obligations after account closure.
- Financial Transaction Records: Retained for the period specified under anti-money laundering and tax-related regulations.
- Gaming History: For the period necessary for responsible gaming management and dispute resolution.
- Support Conversations: For a reasonable period for service quality improvement and dispute resolution.
- Technical Logs: For a limited period for security review and troubleshooting.
At the end of the retention period, or upon your request (where there is no legal obligation to retain it), your information will be securely deleted or anonymized.
Your Rights
As a user of 11bed, you have the following rights over your personal information. To exercise these rights, please contact our support team:
You have the right to know what information we hold about you and to receive a copy of that information.
You have the right to request the correction or update of any inaccurate information we hold about you.
You have the right to request the deletion of your personal information where there is no legal obligation to retain it.
In certain circumstances, you have the right to request that the processing of your information be temporarily restricted.
You have the right to object to the processing of your information where it is based on our legitimate interests.
You have the right to receive your information in a common, machine-readable format and to transfer it elsewhere.
Privacy of Minors
11bed is strictly for persons aged 21 and above only. We do not knowingly collect personal information from any minor.
We conduct an age verification process at the time of account registration. If we discover that a user is under 21 years of age, we will immediately close their account and delete any collected information.
If a parent or guardian believes their minor child is using or has attempted to use our platform, please contact us immediately at [email protected]. We will take the necessary action promptly.
Contact Us
If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your rights, please contact us. 11bed's support team is able to provide assistance in both Bengali and English.
Instant assistance is available through our 24/7 live chat. Requests sent by email are reviewed carefully and responded to accordingly. Email is the preferred channel for formal privacy-related requests.
Contact Details
Have more questions?
See the links below to read our full terms and conditions or to learn about responsible gaming.