❓ Answers to All Your Questions
11bed Frequently Asked Questions
From deposits to withdrawals, bonuses to verification — find answers to everything Bangladeshi players want to know, all in one place.
Whether you are new to 11bed or a regular player — every day players ask questions about deposits, withdrawals, bonus terms, account verification, and support. This page has been created to provide direct and detailed answers to all those questions. Relevant questions are organised by section so you can easily find the information you need — no roundabout answers, just straight to the point.
How to Deposit Money
11bed does not charge any deposit fee. However, your mobile banking app (bKash, Nagad, or Rocket) or bank may apply its own transfer charges — that depends entirely on their own policies. The amount credited to your account is what counts as your actual deposit.
Deposits normally reflect within a few minutes. If more than 15–20 minutes have passed, first confirm the transaction on your mobile banking app or bank. If the issue persists, contact us via live chat or at [email protected] with the transfer date, amount, and reference number — our team will resolve it promptly.
Deposits are currently accepted via four methods: bKash, Nagad, Rocket, and bank transfer (including Dutch-Bangla, BRAC Bank, and other major banks). The minimum deposit amount for each method is ৳100. Choose whichever method you prefer — all are secure and processed quickly.
Yes, Nagad is fully supported. Simply send money from your Nagad app directly to the designated number, mention your 11bed user ID as the reference, and your balance will be added within a few minutes. You can start from as little as ৳100.
Casino & Table Games
Yes, 11bed's full live casino works smoothly on a mobile browser — no separate app download is needed. You can log in from any Android or iOS smartphone and join a live dealer table directly. A stable internet connection is recommended for the best experience.
Teen Patti is a popular South Asian three-card game — each player receives three cards and wins based on the best combination. Andar Bahar is even simpler: the dealer places a middle card and you bet on whether the next matching card will land on the 'Andar' (left) or 'Bahar' (right) side. Both games are run by live dealers in real time.
Each table has its own bet limits, clearly displayed next to each table in the game lobby. You will find a range of options from low-stake tables to high-end tables. Choosing a table that fits your budget is the smart approach.
Baccarat is actually one of the simplest games in the casino. You only need to choose one of three options: 'Player', 'Banker', or 'Tie'. The dealer manages the rest of the game according to the rules. Beginners are advised to start at a low-stake table to get comfortable with the rules.
Yes, in live dealer games, trained professional dealers run the game from a real studio via live video streaming. Card dealing, wheel spinning — everything happens in real time. You can also chat with the dealer if you like — it gives the feel of a local casino.
Verification & Documents
Verification is typically requested before the first significant withdrawal or if unusual activity is detected on the account. It is a standard security measure done to protect your own account. Submitting documents on time speeds up the process and prevents any delays in withdrawals.
Verification confirms that the account truly belongs to you and that no one is committing fraud in your name. It also helps prevent money laundering and misuse. Age verification is also essential to keep those under 21 safe. In short, it is done for your own protection.
For proof of identity, a National ID card (NID), passport, or driving licence is accepted. For proof of address, a recent bank statement or utility bill (gas / electricity) can be used. All documents must be clear and legible — blurry or damaged images will not be accepted.
The reason for rejection is usually communicated via email or live chat. The most common reasons are poor image quality or an expired document. Fix the issue and resubmit new documents. If you have any confusion, contact [email protected] or live chat and the team will help you with the right steps.
11bed uses SSL encryption to keep all data secure. Documents submitted for verification are used solely for identity confirmation and are not shared with third parties. You can read our privacy policy page for more details.
Customer Support
Before speaking with the support team, have the following on hand: your account user ID or registered email address, a detailed description of the issue (when it occurred, which game or transaction it involves), and the transaction reference number or screenshots if applicable. This makes it easier to understand and resolve the issue quickly.
No, 11bed's support team assists in both Bengali and English. Describing your issue in Bengali will be fully understood and you will receive a reply in Bengali as well. This has been set up with Bangladeshi players in mind.
There are two ways to get in touch: use the live chat on the site for immediate help, or send an email to [email protected]. Phone or walkthrough call support is not currently available, but all types of issues are resolved through live chat and email.
Yes, 11bed's support team is active seven days a week, 24 hours a day — including public holidays and Eid. If you run into a problem at 2 AM, reach out on live chat and someone will respond.
Still have questions?
If the answers above did not resolve your issue, no need to worry. Our support team is available around the clock in Bengali and English. Chat with us directly on live chat or email [email protected] — available 24/7.
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